The ISO 10002 deals with customer satisfaction and complains handling stargazes. It provides us guideline on how to process complaint handling related to the product design, maintenance, operation, development and improvement. This certification can be used by any organization regardless of the type of service or product it provides. It can be used by any organization in any sectors. This certification does not handle disputes related to outside the organization or employment related issue.
The certification provides complaints . Few of the complaints that are handled are as follows customer satisfaction by creating customer based products, analyzing and evaluating complaints in order to improve , recognizing the needs and expectation through complaints and a few more.
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