ISO/IEC 20000 stands for Internationale Standard for IT Service Management. It was known as BS 15000 and came in the year 2005 by the BSI Group. The ISO/IEC confirms that the organizations has a technically advance IT Services and is also it is globally recognized.
ISO/IEC is also known as Service Management System(SMS). The requirments that are included in this are as follows design, transition, implementation, delivery and improvement . The ISO/IEC Standards are reviewed after every five years .
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